Straw Bag Presale closes Saturday 5/1

Store Policies & FAQs


C O N T A C T

For general inquires, kindly email us hello@lunaandjune.com
For inquiries regarding wholesale, email us hello@lunaandjune.com

 

 

S H I P P I N G  –  DOMESTIC
We ship, via USPS, anywhere in the U.S. for a flat rate of $3.00. Orders are shipped within 5-7 business days; unless otherwise noted in item description.

 

 

S H I P P I N G  –  INTERNATIONAL
We do ship to select countries. Please email customer service at hello@lunaandjune.com for an international shipping quote. International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. At this time we do not  offer returns or exchanges on international orders.

 

 

R E T U R N S  &  E X C H A N G E S
If you are not 100% satisfied with your purchase, we do offer exchanges (items must be unworn, in the same condition that you received them and in the original packaging) within 14 days of receipt of your order.  We do not accept returns and all custom embroidered, sale and discount items are considered final sale.
If 14 days have gone by since receipt of your order, unfortunately we can’t offer you an exchange.
Please contact me if you have any problems with your order.

 

Exchanges + Damaged or Wrong Item
If you’d like to exchange your item(s), received a damaged or wrong item, please email hello@lunaandjune.com You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

 
H A N D C R A F T E D

Every piece you see here is patiently and lovingly handcrafted in my home studio. Small imperfections / differences in shape, size and colour can happen and are part of the charm of a handmade product.

Each piece is truly a one-of-a-kind creation and not factory manufactured. All pieces are done by hand and all are subject to slight imperfections. Thank you for understanding that handmade goods are never ‘perfect’ in the way assembly-line products are.

These ‘“flaws” are not flaws but rather imperfections that make each piece unique and beautiful. They will never affect the overall aesthetic of the product and its ability for use as intended.

 

C H A N G E S  T O  O R D E R S
Since, we often ship items faster than we get a chance to sort through emails, we do not allow for changes to orders that have already been placed. Of course we’ll try our best but we cannot make any guarantees.  Please contact hello@lunaandjune.com for help.

 

 

S I Z I N G   D E T A I L S
Within each item description we offer sizing recommendations. We offer our designs in women or unisex sizing and not every tee is the same, so please read recommendations for each item.  Please note we recommend women to size down when ordering a unisex style.

 

 

E C O   F R I E N D L Y
We strive  to create and offer Meaningful, Eco-Friendly & Sustainable Products.  Our tees are made ethically, responsibly and sweatshop free.  

 

 

C A R E  I N S T R U C T I O N S
Super soft fabric  can be prone to pilling.  Please follow care instructions below to minimize.  If pilling still occurs, please see here.
Due to the delicate quality and application of materials that are used to craft each custom piece it is recommended to hand wash and lay flat to dry. Items can be washed on delicate, or tumble dried on low*; however, to preserve the longevity of your piece, hand washing is recommended.

 

Using Hand Dyed Thread? Wash in cold water only and line dry or no heat dry to prevent color bleeding.

Everything we use is “machine wash safe” – but to take best care of our products, and increase their life, hand wash or use delicate cycle.

 P I G M E N T  D Y E D

The pigment-dyeing process gives each garment unique character. Please allow for slight color variation in production and washing

Care Instructions: Due to the nature of pigment dye, loose pigments may remain on the surface of the garments. We therefore strongly recommend washing these garments only with like-colored garments, as some of the pigment dyes may stain light or white colored garments in the wash cycle.
Washing the garments in cold water will reduce the possibility of staining.

 

 

L O S T  OR  S T O L E N   P A C K A G E S
We are not responsible for lost, damaged, or stolen packages.  Please contact your local Post Office for these rare instances/situations. https://faq.usps.com/s/